Stop by one of our 1Collision Des Moines locations for a physical inspection where our representatives will guide you through the entire repair process before it begins. We will work with you during vehicle drop off and help you with towing services, vehicle rental, and claims assistance if needed. An assessment of the damages will be made where relevant data is collected and entered in our computer system that will then be able to determine the cost of repairs based on visible damage.
Approval and authorization of estimate
Once estimate for repairs has been authorized by you, an inspection from the paying insurance company will work with us on what will be needed for the repairs based on the visible damage. Once we receive approval from the insurance company, we begin the process of locating and ordering the necessary parts for repair.
Disassembly and repair planning (blue print)
This is when we really perform a more thorough analysis of the repairs. A technician will begin drafting a plan to complete the collision repair on your vehicle, disassemble what is needed and document all parts that need to be repaired or replaced. This step includes parts ordering, computer scanning, suspension alignment, measurements, factory repair methods, color matching.
Structure and body repair
Once the required parts are received and verified the structural repairs are performed. We use a sophisticated laser measuring system to ensure that the frame repairs conform to the manufacturer’s specifications. Repairs or replacements of any exterior panels are also performed.
Each vehicle is color matched and tested prior to applying. We don’t mix our paint and hope it matches. We go through a process each time so your car will look consistent and each panel look the same from one to the other. Paint preparation starts with proper prepping methods and procedures followed by our paint manufacturer.
Once the paint has fully cured and has been polished, it’s ready for the parts to go back on. Here we reassemble your vehicle, installing all the lamps, moldings, and any trim that was removed during the disassembly phase of the repairs.Vehicles are checked for all functions and if needed scanned again for detection and clearing of codes.
It’s common for vehicles to accumulate dust associated with the repair process. During this step, we detail your vehicle by cleaning it and testing all systems so you can be sure your vehicle is restored to its pre-accident condition. We make sure your vehicle will be delivered back to you as clean or cleaner than when the vehicle was dropped off for repairs.
Quality check, assurance, and delivery
We complete a comprehensive quality control inspection of every vehicle at the completion of the repair process. We may do a final test drive if needed to make sure there is no unusual noise or abnormal driving characteristics. We do a final walk around the vehicle making sure it’s back to pre-accident condition. Keys are handed back to the owner.